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Customer Service

Lureparts.nl provides you with the best products to make your lures. We offere international shipping and accept major payment methods. Read below more about our customer service. 

Payment methods


1. Creditcard

We accept creditcards (MasterCard and Visa)

Why Choose to pay with Creditcard 

1. Because it’s free. No extra fee is calculated by us for using cerditcards.

2. Your creditcard payments are taken care of in a secure environment by our Payment Provider ‘Mollie’.


2. PayPal

The Number 1 choice worldwide.

Why choose PayPal?

1Because it’s free. No extra fee is calculated by us for using Paypal.

2. You can shop without using your creditcardnumber.

  

3. In advance Payment

This means that you transfer the total amount of your order to our Bank account manually. Please remember to always state your ordernumber when transferring your Money. This may be found on your order-confirmation/ invoice that will be sent to you by email. Our Accountnumber is :

Lureparts.nl

IBAN: NL96RABO0384830986

BIC : RABONL2U

Please keep in mind that this last option is not the fastest way to transfer your Money.

 

Why would I choose ‘In advance Payment’?

1. Because it’s safe and there’s no extra fee calculated.

2. It’s easy to cancel an order with this Payment Option. Please call or email us, if you’d like to do so.

If there’s a Problem with your Payment on our website, or if you have another question concerning this matter please call 0031647965093, or email us info@lureparts.nl


4. Klarna Payments

English:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:  GermanyAustria and the Netherlands
  • NOTE : The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


If there’s a Problem with your Payment on our website, or if you have another question concerning this matter please call 0031647965093, or email us info@lureparts.nl


My Account

Lureparts.nl offers customers the opportunity to create an account. Creating one has a couple of advantages:

  1. Past orders can be viewed at.
  2. By creating an account you get access to ‘my wishlist’. For future orders that may come in handy.  

An account is optional. Fast checkout without using a Password is also possible.



Shipment Costs


Within the Netherlands

Until 50gr in an envelope :€1.95

From 50 to 250gr in a poly envelope : €2.95

From 250 to 2kg in a poly envelope : €3.95

Above 2kg, or orders that cant fit in a poly envelope will be shipped in a box for : €5.95

Free shipping within the Netherlands for orders over €75

 

Shipping to Belgium, Germany and Luxembourg

Until 100gr in an envelope :€4.77

From 100 to 250gr in a poly envelope : €7.95

From 250 to 2kg in a poly envelope : €9.50

Above 2kg, or orders that cant fit in a poly envelope will be shipped in a box for : €9.50

Orders heavier then 30kg can not be made through the webshop. Please sent us an email if that's the case : info@lureparts.nl 

 

Shipping to France, Italy, Austria, Denmark. UK, Sweden and Spain :

Until 100gr in an envelope :€4.77

From 100 to 250gr in a poly envelope : €7.95

From 250gr to 2kg in a poly envelope : €13.95

Above 2kg, or orders that cant fit in a poly envelope will be shipped in a box for : €18.50

Orders heavier then 30kg can not be made through the webshop. Please sent us an email if that's the case : info@lureparts.nl

 

For all other EUROPEAN Countries the following shippingcosts apply

Until 100gr in an envelope :€4.77

From 100 to 250gr in a poly envelope : €7.95

From 250gr to 2kg in a poly envelope : €13.95 ((with tracktrace)

Between 2kg and 10kg your order will be shipped in a Box for €22.49

Between 10kg and 30kg your order will be shipped in a Box for €48.33

Orders heavier then 30kg can not be made through the webshop. Please sent us an email if that's the case : info@lureparts.nl 


International (All other Countries) NO TAX

From 0 to 100gr in a poly envelope :€3.95

From 100 to 250gram in a poly envelope :€7.95

From 250gram to 2kg in a poly envelope :€13.95 (with tracktrace)


BOX RATES international Orders :

2-5kg: €24.30 (with tracktrace)

5-10kg: €58.30 (with tracktrace)

10kg-30kg : €105.30  (with tracktrace)

If your order weights more than 30kg, you can't order through the webshop. Please sent us an email when that happens. We'll sent you a quote for shipping then.

Depending on where you live, we ship your stuff with one of the 2 Companies below. (DHL or Postnl). Trackingcodes will be sent to you by email.


Delivery

Delivery Times

Our Delivery-times differ with destination and choosen Payment Option. But within the EU your Parcel takes approx. 3 to 6 workingdays to reach it’s final destination. Orders that come in on Friday will mostly be shipped on Monday. During Holidays we ship only ones  a week on Wednesday. Due to unforeseen circumstances shipping/ delivery may take some more time. More info, please contact us on : info@lureparts.nl


Transporters

Parcels will be shipped through DPD, PostNL or DHL. Trackingcodes will be sent to you by email. Poly Envelopes are taken care of by PostN and don't have a trackingnumber.

     

Order not Complete?


In case your order arrives incomplete, this can have two Reasons:

  1. Your order was sent as a Partial Order. In that case some Products will be sent in a few weeks time. These items are stated on your order with BO (Back Ordered Goods). We will inform you in case this happens.
  2. A mistake has been made when Picking the Order. Please contact us at info@lureparts.nl and we’ll ship the remaining Products asap.

 

Reclamations


It is always possible to send your order back to us. We will make sure you will get your money back. You need to pay the Shipping charges for sending it back yourselves.. 

We will grant you 14 days to judge if your purchase is satisfactory. After that Period you have another 14 days to return the product. So you can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product, then please contact us on 0031647965093 or info@lureparts.nl   

If you are not all satisfied with the product then please return it to us in the original packing and unused. We will refund your money including the original delivery costs asap. You only have to pay for the return shipment yourselves. Please use the Withdrawal Form when shipping your goods back to us.

 

Intra-Community acquisition

An intra-Community acquisition is involved if you purchase goods that are transported from the Netherlands whereby the supplier is an entrepreneur. The supply is taxed in the other EU country. The purchased goods are taxed in the Netherlands with 0% VAT.

So if you're an entrapeneur in the EU? please contact us : info@lureparts.nl and we can supply you with 0% tax. We need your taxnumber for that..